STAY AWAY FROM http://www.4wheelsupply.com/index.php

[Thumpszilla]

Yesterday I ordered a 3" Body Lift from thier site for $87.51. They emailed my receipt and all was good. Today I received an email from them. It is posted below.

Hello Sam,

Thank you for your order!

I'm sorry but this item is out of stock. I've credited your card
and canceled the order. Performance has increased our price on this
item and the new sale price is $116.43. I will have more available within
a day or two. If you are still interested in ordering, you can place your
order again at that time.

Sorry for the inconvenience.

Will


So I called their customer service center. I spoke with Adam. He was very rude and basically told me they didn't have to go by their policy (posted on their site). But he did offer to let me reorder at the higher price. Also they are still accepting orders for this kit on their site. It doesn't say anywhere that they are out of stock. I have filed a complaint with the better business burea which Adam said would do no good since they could do whatever they wanted.

I suggest that everyone stay away from them.

[Gubni]

So did they give you a full refund of everything you paid? Just order somewhere else.

[Thumpszilla]

Yeah they refunded but that is not the point. The point is I ordered it at their advertised price then they changed it and cancelled my order. I just want everyone forwarned.

[Jeepguy16]

I have heard things like that about them too, one story of a guy who got tires already balanced on wheels and one of them feel off the rim the first time he drove on the tires.

[Bluegill]

Thanks for the heads up brother, at that rate of customer service they won't be in business for long :wink:

[partsjockey]

Take your PA part number to any Advance, tell them to see what kinda price they can sell it to you for. If they tell you they cant get it, tell them to check Keystone, on the 2nd source website (the mngr should know what ya mean). I ordered one for someone the other day and it was less than 100, dont think it was 87 bucks cheap, but it might be an option for ya.


HTH

[Thumpszilla]

Well right now I am stuck. They billed the card after they canceled the order. So I called the card company to dispute the charge and couldn't do it over the phone. So I sent the email to dispute it and now I can't use my card till this is fixed.

[Gordon]

You may find that the credit will show up on the card in a day or so.

[Thumpszilla]

Well the card company said to expect 7-10 business days and I can't use the card during this time. So now I am probably gonna get billed for a restock fee at another company cause that purchase will not go through.

[Gubni]

Just chill. It will all work out in a few days.